Shipping policy
Shipping Policy
We currently ship to the European Union, United Kingdom, United States, Canada, Australia, Kazakhstan, and South Korea.
Processing Time
Orders are processed within 2-4 business days after your order is placed.
During collection launches, promotional periods, or other busy times, processing may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.
Estimated Delivery Times
After your order has been dispatched, estimated delivery times are:
• European Union: 8–14 business days
• United Kingdom: 8–14 business days
• United States: 8–14 business days
• Canada: 8–14 business days
• Australia: 10–18 business days
• Kazakhstan: 10–20 business days
• South Korea: 8–14 business days
Pre-order items follow the production and delivery timelines outlined in our separate Pre-Order Policy. If your order contains both pre-order and in-stock items, additional processing time may apply.
Delivery times are estimates only and may vary due to customs clearance, courier delays, holidays, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your delivery destination.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges may not be included at checkout and, where applicable, are the responsibility of the customer unless otherwise stated during checkout.
Incorrect Address
Please ensure that your shipping address is complete and accurate before placing your order.
We are not responsible for delays, additional shipping charges, or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost in transit, please contact us at info@saradugar.com with your order number.
We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.
Questions
If you have any questions about shipping before placing your order, please contact us at info@saradugar.com. We are always happy to help.