Refund policy

Return & Refund Policy

We want you to feel confident and cared for when shopping with us. If something is not quite right, please contact us at info@saradugar.com and we will do our best to help.

Returns

You may notify us that you wish to return an eligible item within 14 days of the date you receive your order.

To be eligible for a return, the item must be:

- Unworn
- Unwashed
- Unused
- In its original condition
- With all tags and packaging included

Items that show signs of wear, washing, perfume, makeup, damage, or alteration may not be accepted.
Pre-order purchases are also subject to our separate Pre-Order Policy.

How To Request A Return

To request a return, please email us at info@saradugar.com with:

- Your order number
- Your name
- The item you would like to return
- The reason for return

We will reply with return instructions. Once your return request is approved, you must send the item back within 14 days unless we provide a different deadline in writing.

Return Shipping

For eligible returns, we may provide a return shipping label where available. Where permitted by applicable law, the cost of the return label may be deducted from your refund unless the item arrived damaged, defective, or incorrect.

If a prepaid return label is not available for your location, we will provide return instructions by email. We recommend using a tracked shipping service so your return can be safely followed.

Refunds

We will inspect your return and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.

Original shipping costs are non-refundable, except where required by law or where the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@saradugar.com with your order number and photos of the issue.

We will review the issue and help resolve it as quickly as possible.

Exchanges

If you would like a different size or item, please contact us at info@saradugar.com and we will do our best to help.

Because availability may be limited, we cannot always guarantee direct exchanges. If an exchange is not available, we may offer a return and refund so you can place a new order.

If your item arrived damaged, defective, or incorrect, we will help resolve the issue without additional return shipping cost to you where possible.

Final Sale Items

Items marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country. These charges are the customer’s responsibility unless clearly stated otherwise at checkout. 

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions

If you have questions about sizing, fit, care, shipping, or returns before placing your order, please contact us at info@saradugar.com. We will be happy to help.